Right-Click Problem in 3DS Max when using Camtasia

Posted Jul 3, 2009
Last Updated Nov 12, 2011

I was trying to make a video tutorial on using my SMD Collision Mesh Tool for 3ds Max 2010 when I encountered a very annoying bug. Whenever I was trying to bring up the quad menus by right-clicking the viewport, the menu repeatedly flickered and disappeared. Sometimes menu items would reappear when mousing down the area where the menu should have been... but just as often they did not. The disappearance of the menu seemed to coincide with the flickering of the recording marks in my screen capture software (Camtasia Studio).

A thread on Autodesk's Area led me to believe that the issue was a problem with my video settings or display driver. But after playing with all the nVidia settings that could possibly be used, and making sure the drivers were up-to-date, I looked elsewhere. But I could find no answers online.

I finally found the solution... sort of. In the Camtasia record menu, click Tools > Options and go to the Capture tab. Make sure to check the following two options: 

  1. Hide capture rectangle.
  2. Capture Layered Windows

Checking those options solved my issue for the most part. After posting this article, I received emails from the Techsmith (Camtasia developers) tech support team; they confirm these two settings.

After having made this discovery... I found that it still flickered sometimes. Also, I have received emails from others; this solution is not working in all situations. For some people this works... but some people are still having this problem even in situations where Camtasia isn't running (a display problem between Max and a video card driver is making the quad menus disappear at all times).


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Apr 8, 2012

The right click problem on 2010 3ds max - solved!!! Thank you Frank! It was so annoying, waste so much time in help file and on line, and the solution is so simple. I still have some problems ...

1. My background light is too bright and I recently found how to reduce the light but I have to to this everytime I open the file. is there another way to make the settings permanent? I go on TOOLS - LIGHT LISTER - and I reduce the GLOBAL LEVEL to 0.3.

2. I have a tutorial which uses and I have 2010. I've got to the point of using VIEWPORT CANVAS and I can't go on with the tutorial because there are not the same commands. The file selecting, the brushes, ... I paint on a new layer but is not painting on the object is painting on the layer everywhere and the object is still - I can't rotate or do anything while I am on this command.

I tried to find the painting option elsewhere but no result.

thanks. if anybody can help me with advises pls send an email at sv_amalia@yahoo.co.uk
I am newbee and I do need some help

thanks again.

Shawn Olson

Apr 8, 2012

I'm glad you're right-click problem is solved. I haven't had the problem in some time (I think that the latest video drivers, Camtasia and Max are working together better with defaults now...)

As for lights... I will look into it.

The Viewport Canvas... well that's something you won't be solving in Max 2010. The Viewport Canvas functions introduced in 2010 were really limited and hard to use. You'll need to update to version 2011+ to get a Viewport Canvas that is worth using.

Frank Wielgorecki

Jan 4, 2010

I had this problem too with Max 09 I solved it by going to:

1)Click Customize

2)Click Customize User Interface

3)Click Quad tab

4)Click the Reset button

5)Save - click yes to save over the old settings

It works for Max 09, I don't know what 2010 setup is. I hope it helps


Jan 13, 2010

I had this problem too(max 09). reseting the quad also worked for me.

Johnny Moore

Jan 13, 2010

Somehow this did not work for Me in 2010 64 bit, I mean when I right click inside the view port the menu that pops up has like a little box underneath My cursor that almost acts like an eraser but then if i navigate it just right the text magically reappears? Weird

JAmes KEane

Mar 3, 2010

Frankl,you are a legend!! Thank you so much!!

I reinstalled 3dsmax, windows, replaced graphics card to resolve this issue and nothing worked.....i am studying at university and you have definetly helped 1 student!!!

Thanks so much dude!

James Keane

Sefik Yilmaz

Mar 26, 2010

I had the same problem... I tryed click-reset command way and after problem has resolved...:D Great thanks Frank!

ana ASK

May 14, 2010

THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


pongskorn Thailand

Apr 21, 2014

Good way frank
Better than before but still not perfect

thank you ...
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